Freedom of information - complaints and feedback

If you are unhappy with how we have handled your request for information you should contact the Scottish Natural Heritage Officer who sent your response to discuss your concerns. If you feel this has not addressed your concerns you can write directly to us at Battleby, Redgorton, Perth, PH1 3EW or email us at foi@snh.gov.uk explaining how we have not met the requirements of your request. Our Director of Policy and Advice, Susan Davies or her nominated delegate will carry out an independent, internal review of our response and aim to resolve any problems.

If after these first two steps you feel we have not met your needs you can write to the Scottish Information Commissioner   within six months of receiving the outcome of our review. His contact details are:

Kevin Dunion, Scottish Information Commissioner, Kinburn Castle, Double Dykes Road, St Andrews, Fife KY16 9DS

Telephone: 01334 464610

Fax: 01334 464611

e-mail: enquiries@itspublicknowledge.info

 You can also appeal to the Court of Session against a decision made by the Scottish Information Commissioner. For more information see the Commissioner's website  .

General complaints, comments and compliments

We also have a procedure for general complaints, compliments or comments. The details are available in the Customer Feedback section of our website, or you can contact your local SNH Office.

See also information on how to complain or comment on the designation of a Site of Special Scientific Interest (SSSI).