Delivering a high quality public service
SNH is committed to delivering a high-quality public service. This means making an effective contribution to a wide range of public goals, working with our customers in a constructive, responsive and positive way, and being informed by the best available science. It also means ensuring people know what we do and why we do it.
Public organisations have changed markedly over recent decades, in part due to technological changes, in part due to cultural changes in the way public business is handled, and in part due to the continued need for greater efficiency. Our aim is to help lead the way in being a 21st century organisation.
Openness and customer care
We aim to maintain an open, responsive, collaborative and inclusive style of working
People strategy
Our staff are our most important asset. Our 'people strategy' sets out how we aim to engage, motivate, develop, retain and get the best out of our staff
Raising awareness
Using effective and focused communications to raise awareness of issues affecting the natural heritage and of SNH's role