Customer Care in SNH

Customer Surveys

:SNH regularly surveys our customers so that we can identify ways of improving our service. Recent surveys have included:

• Partner bodies (organisations we work with on a regular basis)
• Owners and occupiers of designated sites
• Customers wanting information or advice
• Public attitudes to the environment in Scotland
• Customer Focus of Visitor Publications Survey

The results of the surveys are reviewed by the Board of SNH and are acted on.

You can read summaries of the surveys by clicking on their names in the above list, or you can download the complete report by clicking the links below:

• Customer Care: Partner Bodies' Relations, Perceptions and Expectations
• Quality of Relations Between SNH & Owners & Occupiers of SSSIs
• Customer Care: Information and Advice Customers
• Public Attitudes to the environment 2002
• Customer Focus of Visitor Publications Survey Report
• Second Survey of Relations Between SNH and Owners & Occupiers of SSSI