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Complaints and customer care

We're committed to providing you with an excellent service and your views and feedback are really important to us. If something goes wrong or you are dissatisfied with our services, please tell us so we can try to put things right for you.

You can complain:

We welcome correspondence and complaints in Gaelic and, where appropriate, we will respond in Gaelic.

Download our customer guide  PDF document which will tell you what you can expect from us.

Our "Comments, compliments and complaints  PDF document " leaflet is available in an version.

If you would like to know more about our customer care work, please use the links below.

©Lorne Gill/SNH. For information on reproduction rights contact the Scottish Natural Heritage Image Library on Tel. 01738 444177 or www.snh.gov.uk/copyright

Complaints handling procedure

If we've done something wrong let us apologise, resolve your query and learn from our mistakes

©Lorne Gill/SNH. For information on reproduction rights contact the Scottish Natural Heritage Image Library on Tel. 01738 444177 or www.snh.gov.uk/copyright

Customer care performance

Read reports on our customer care performance.

©Lorne Gill/SNH. For information on reproduction rights contact the Scottish Natural Heritage Image Library on Tel. 01738 444177 or www.snh.gov.uk/copyright

Customer service commitments

Learn more about our agreed standards of care.



Last updated on Tuesday 4th October 2016 at 11:53 AM. Click here to comment on this page