Complaints and customer care
We're committed to providing you with an excellent service and your views and feedback are really important to us. If something goes wrong or you are dissatisfied with our services, please tell us so we can try to put things right for you.
You can complain:
- to a member of staff;
- by phone;
- write to your local office; or
- you can send us your complaint online.
We welcome correspondence and complaints in Gaelic and, where appropriate, we will respond in Gaelic.
Download our customer guide which will tell you what you can expect from us.
Our "Comments, compliments and complaints " leaflet is available in an version.
If you would like to know more about our customer care work, please use the links below.
If we've done something wrong let us apologise, resolve your query and learn from our mistakes
Read reports on our customer care performance.
Learn more about our agreed standards of care.
Last updated on Tuesday 4th October 2016 at 11:53 AM. Click here to comment on this page