Customer care

We're committed to providing you with an excellent service and your views and feedback are really important to us. If you would like to know about our customer care work please follow the commitments, performance and research links below.

Our "Comments, compliments and complaints" leaflet is available in English   or in a dual language version (English/Gaelic).  

Customer service commitments

Learn more about our agreed standards of care.

Customer care performance

Read reports on our customer care performance.

Customer research

Find out more about our programme of customer surveys to identify ways of improving our service.