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Customer care performance

We have a number of targets to help us improve the service we provide you and report these each year in the Annual Report.

Using this statistical data in conjunction with our customer research ensures we maintain our focus and deliver improvements where required.

You can view our statistical performance by clicking on the links below:

Full year: 2011/12  PDF document

Quarter 3: 2011/12  PDF document

Quarter 2: 2011/12  PDF document

 Quarter 1: 2011/12  PDF document

Full year: 2010/11  PDF document

Full year: 2009/10  PDF document

Full year: 2008/09  PDF document

Full year: 2007/08  PDF document

 



Last updated on Wednesday 2nd May 2012 at 11:00 AM. Click here to comment on this page