Customer research

Scottish Natural Heritage regularly surveys our customers so that we can identify ways of improving our service.  Recent surveys have included:

• Scottish Natural Heritage and Planning: Advice on Development Management - Customer Satisfaction Survey - March 2012

• Scottish Nature Omnibus - Autumn 2011
• Feasibility Study - A Survey of Stakeholder Groups Representing Wildlife Managers Across Scotland - June 2011
• Scottish Nature Omnibus Survey - March 2011
• Scottish Nature Omnibus Survey - June 2010
• Scottish Nature Omnibus Survey - Presentation of 2009/10 Results
• Scottish Nature Omnibus Survey - March 2010
• Scottish Nature Omnibus Survey - January 2010
• Scottish Nature Omnibus Survey - October 2009
• Scottish Nature Omnibus Survey - July 2009

• Evaluating the Effectiveness of SNH's Communications - May 2009 
• Barriers to Accessing SNH Services and the Natural Heritage - June 2008 
• Partner Bodies' Relations, Perceptions and Expectations 
• Information and Advice Provided to Customers 
• Quality of Relations Between SNH and SSSI Owners and Occupiers - 2001 
• Quality of Relations Between SNH and SSSI Owners and Occupiers - 2007
• Customer Focus of Visitor Publications Survey - 2006